Frequently asked questions
The insurance and its guarantees
What is covered?
What is not covered?
Who can take out this insurance?
Is a debt balance insurance mandatory?
How is the premium for a debt balance insurance calculated?
What is the concept of '2/3'?
Will I be required to undergo medical exams?
Who pays the costs of medical examinations required for the debt balance insurance?
What is the right to forget?
What's my tax advantage?
When does the insurance coverage take effect?
Who is my insurer?
Who is Vanbreda & Lang?
How to subscribe to this insurance?
Who do I send my medical records to?
I have sent a request but I have not yet received a reply.
I didn't receive a confirmation email.
I don't want to subscribe online. Is there any other way?
The offer price does not correspond to the price of my contract. Why is that?
For existing clients
Where do I find my contract/policy number?
How do I pay my premium?
I haven't received my proof of payment for my tax return. Why not?
I would like to report a change of address. How do I do this?
How do I report a claim?
How do I change my contract?
I would like to change the frequency of payment of my premium. How do I do this?
Is there a cash surrender value if I stop my insurance?
Can I also request the cash surrender value for information purposes?
How do I request the surrender of my debt balance insurance?